HELLO

 

Customer loyalty starts with the little things.

Like a ‘Hi’ and a genuine desire to make doing

business with your company a rewarding experience.

 

At Valnova, we understand that you are exploring a customer loyalty program as a tool to grow your business. You want new business but you also want repeat business. We approach these objectives differently.

 

Customer acquisition needs strong awareness. You need a compelling brand or company value proposition which stands out in a competitive market.

 

Customer retention needs smart business models that allow you to reward existing customers so that your company or brand is always more valuable to deal with than your competitors.

A cost centre becomes a

PROFIT

centre

Our difference lies in our ability to offer our clients unique solutions that make their loyalty programmes revenue generating and self-funding. We have exclusive partnerships that offer generous customer rewards along with cash rebates for our clients. The higher the usage, the higher the rebates. In the long-term, these rebates can be used to fund your loyalty programme, creating a self-funding business model.

 

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DEFINE THE BUSINESS

OBJECTIVES

IDENTIFY THE DIFFERENT CUSTOMER SEGMENTS, THAT IF INCENTIVISED WILL INCREASE SPEND

CREATE A ‘BIG IDEA’ THAT FITS WITH THE BRAND AND MAKES THE PROGRAMME ENGAGING

DEVELOP THE PERFECT

CUSTOMER JOURNEY

MEASURE AND TRACK ROI, ENGAGEMENT LEVELS AND INCREASED SPEND THRESHOLDS

To support these partnerships, we offer you an extensive strategic consulting service that uses your business objectives to develop a programme that will encourage repeat business, nudge customers to follow the most rewarding path when engaging with your brand or business and move your customers from a transactional relationship to one that has a strong emotional connection.

 

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MEET THE TEAM

Operating since 2015, Valnova has designed bespoke loyalty programmes, value-added solutions and shared value platforms for businesses and brands to assist them to drive loyalty and measurable business growth.

With over 20 years extensive experience in the value-added services industry, Magdel began her career at Europ assistance, the largest assistance services company in the world. She was included in a select group of Europ Assistance staff worldwide to sit on a global innovation committee, with the purpose of comparing global trends and aligning product development and delivery processes across the entire group, including South America, the United Kingdom, Asia and Australasia. Magdel was key to developing and implementing 8 unique product offerings, doubling organic growth during her time as Head of Business Development. In 2015, Magdel co-founded Valnova with Genric Insurance. She has since purchased the company outright, successfully relaunching Valnova as a full service loyalty provider.

MAGDEL KRUGER

MD

OUR CLIENTS

 

Valnova has a solution for every budget.

 

We have worked with large clients looking to boost their business growth by identifying the behaviours that will accelerate customer retention and spend.

 

We also work with small to medium sized businesses, with limited budgets, who are looking to add increased value to their products and services to make them more competitive.

info@valnova.co.za | 012 940 5281